About us
We are a travel agency that chooses only the most qualified and prestigious suppliers to provide the best service with the guarantee of total satisfaction.
Cancun Tour Finder provides its clients with Activities and Vacation Packages in the best destinations in the Mexican Caribbean.
We are a company based in the City of Cancun Q. Roo under the name Cancun Tour Finder we have extensive experience in the tourism market to provide our customers with the easiest way to book their tours, transfers and other services at the best price online.
Our mission
Provide a high quality personalized service, trying to exceed the expectations of our clients, offering the best options to satisfy their travel needs. We seek to maintain a relationship with our clients in such a way that they always have the security that we are their trusted travel agency.
Our vision
We offer our online travel agency services to national and foreign tourism to all the main destinations in Mexico; maintaining high quality standards and the personalized, warm and human attention that distinguishes us, promoting tourism in our country and constantly innovating to achieve greater efficiency in the processes and provide a better service every day.
Our services
Cancun Tour Finder offers everything you and your family need from a travel agency for the best vacations; including the best rates and offers in, Airport-hotel-Airport Transfers, as well as Tours to all points of interest in the Mexican Caribbean, Cancun, Playa del Carmen, the Riviera Maya, and Yucatán.
Need help
Is it necessary to bring the voucher?
It is necessary to bring the voucher as proof that you have purchased, and the number of passengers. It can be shown in digital format: Smartphone or tablet.
Do I need to bring a passport?
It is not necessary to bring an original passport, we know that many travelers don’t like to bring the original passport. In that case, you can bring a copy of any other document that identifies you.
Where is the meeting point and at what time?
Depending on the location of the hotel, we will provide a meeting point and schedule. In the case of activities that include transport from hotels, we will provide them with the schedule for pickup from the hotels, 12 hours before the activity.
Does my child of 3 years pay?
No, those under 5 years of age don’t pay, and when they sit on their parents. If the childe uses a space, they will be charged half a ticket.
Is transport service included from the hotel in the contract package?
Transport is included if the activity mentions “inclusions.” Upon finalizing the tour, they will be taken to the meeting point where they were picked up.
Is it possible to reschedule in case of rain or bad weather?
It is always possible and is advised with 24 hours advance. Our excursions are carried out with rain as well. We only suspend tours in strong storms and those that are aboard boats.
Where can I find them, what is the number to contact them?
Cancún
+52 (1 998) 477 59 54
info@cancuntourfinder.com
How do I check if my reservation is confirmed?
At the time of purchase, your reservation will be automatically confirmed. If you need to make any changes, you can do so through our call center at our email or contact number.
What happens if I decide to cancel my reservation?
Cancellation can be made directly in the confirmation of your purchase 24 hours before the service to avoid generating penalty charges.
How do I request a refund?
To request a refund you can send an email to contacto@cancuntourfinder.com indicating your reservation number and the reasons for the request. They will respond to your request within a maximum of 72 hours.